Entreprise

Confluent’s Commitment to Our Customers, Employees, and Community Amid COVID-19 (Coronavirus)

As the impact of COVID-19 (coronavirus) continues to spread, our top priority is the health and well-being of our customers, employees, and community. We are acutely aware that these are challenging times for many. Ensuring the Apache Kafka® and Confluent powered services in your organizations are operational is as important to us as it is to you. Know that everyone at Confluent and your account teams remain available to assist in aligning resources you may need to ensure we deliver the fantastic customer experiences you have come to expect from Confluent. As such, we have chosen to enact applicable parts of our business continuity plan, which is tested annually for our SOC 2 and ISO 27001 audits.

Here are some of the changes we’ve implemented:

  • Confluent has elected to close all of our global offices. We have asked employees to work from home to help them stay safe and to reduce the community spread of coronavirus. We operate distributed 24×7 support, engineering, and operations teams with all systems capable of functioning with remote employees. Our corporate culture has always supported the remote nature of our business, and we expect to continue providing the level of service you have come to expect from Confluent.
  • We have restricted travel and wherever possible will opt for remote communication until further notice. This applies to meetings, presentations, office visits, Professional Services engagements, and Confluent Training deliveries.
  • We have canceled Kafka Summit London (27–28 April 2020). While this decision was incredibly difficult, we believe it is in the best interest of the event attendees, sponsors, Kafka community, and the general public. Anyone who has already paid for a conference pass will automatically be refunded in the following weeks. If you have further questions, please contact us at organizers@kafka-summit.org.
  • We have moved all Confluent-managed Apache Kafka meetups to be online only. If you are a speaker, please continue to support the community by giving your talk online! We’ll provide the Zoom link. If you’re a member of a local Meetup, we’ll continue offering great content for you in this online format until we’re able to return to our regular in-person program.

These decisions were driven by core company values—Earn our Customer’s Love and One Team—that form the nucleus of Confluent’s culture. We will continue to monitor the situation and adjust our response in line with these values as information becomes available.

If you have additional questions, please do not hesitate to contact us at info@confluent.io.

As Confluent’s first chief customer officer, Roger Scott strives to unite the Customer Success, Systems Engineering Services, Training, and Support Teams to share feedback, collaborate, and be the single voice of our customers.

Did you like this blog post? Share it now

Subscribe to the Confluent blog

More Articles Like This

Celebrating 1,000 Employees and Looking Towards the Path Ahead

Celebrating 1,000 Employees and Looking Towards the Path Ahead

During the holiday season, it’s a particularly relevant time to pause, reflect, and celebrate, both the days past and those ahead. Here at Confluent, it’s a noticeably nostalgic moment, given […]

The PipelineDB Team Joins Confluent

The PipelineDB Team Joins Confluent

Some years ago, when I was at LinkedIn, I didn’t really know what Apache Kafka® would become but had an inkling that the next generation of applications would not be […]

License Changes for Confluent Platform

License Changes for Confluent Platform

We’re changing the license for some of the components of Confluent Platform from Apache 2.0 to the Confluent Community License. This new license allows you to freely download, modify, and […]

Ce site Web utilise des cookies afin d'améliorer l'expérience utilisateur et analyser les performances et le trafic sur notre site Web. Nous partageons également des informations concernant votre utilisation de notre site avec nos partenaires publicitaires, analytiques et de réseaux sociaux.

Plus d'informations